Reception Agent
The front-of-house colleague who never clocks off. It answers customer questions from your own information, takes bookings and messages, and knows exactly when to say “let me get a person for you”.
- Answers from your services, hours and policies — and says “I don’t know” when it doesn’t
- Takes bookings, enquiries and callback requests, with structured confirmations
- Always identifies itself as AI and hands over to a person on request
- Full transcript log — you see every conversation it has had
Illustrative scenario — not a live customer conversation.