Terms of Use — Verona AI

1. Who we are and how to contact us

These terms are offered by VERONA AI LIMITED, registered in Northern Ireland (Company No. NI738464), registered office at 73 Boucher Crescent, Belfast, Northern Ireland, BT12 6HU (“Verona AI”, “we”, “us”). Contact: ask@veronaai.co. Verona AI is a trading name of VERONA AI LIMITED.

2. Part A — Website terms: acceptance

Part A (sections 2–6) applies to your use of the website at veronaai.co. By using the website you accept Part A; if you do not accept it, please do not use the website. Sections 17–19 apply to both Parts.

3. Intellectual property

The website and its contents — text, design, logos (including the Verona AI wordmark and the “Arco” mark), graphics and code — are owned by or licensed to VERONA AI LIMITED and protected by intellectual-property laws. You may view, download and print pages for your own internal or personal use. You may not otherwise copy, reproduce, scrape at scale, republish or commercially exploit the website’s content without our prior written consent. Nothing on the website grants you any licence to our trade marks.

4. Acceptable use of the website

You agree not to: (a) use the website in any way that breaches applicable law; (b) attempt to gain unauthorised access to the website, its hosting infrastructure or any connected system; (c) knowingly introduce malware or other harmful material; (d) interfere with or disrupt the website, including by denial-of-service attack; or (e) misrepresent an affiliation with us. We may restrict or block access to the website where we reasonably believe this section has been breached.

5. Website content and disclaimers

The website is provided free of charge for general information about our company and products. We take care to keep it accurate, but content — including product descriptions, indicative pricing and stated timelines — is provided “as is”, may describe products still in development, and does not constitute an offer, advice or a guarantee of future availability or performance. We may change, suspend or withdraw the website (or any part of it) without notice. We do not guarantee that the website will be uninterrupted or error-free.

6. Our liability (website)

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of Northern Ireland.

Subject to that, and because the website is provided free of charge: we exclude liability for loss of profits, revenue, business, goodwill or data, and for any indirect or consequential loss, arising from use of (or inability to use) the website or reliance on its content; and our total aggregate liability to you arising out of or in connection with the website shall not exceed £100. If you use the website in the course of a business, we exclude all implied conditions, warranties and other terms to the fullest extent permitted by law. If you are a consumer, nothing in this section affects your statutory rights.

7. Part B — App terms (EULA): scope and acceptance

Part B (sections 7–16) applies to the mobile applications published by VERONA AI LIMITED on the Apple App Store and Google Play, including the planned Verona AI companion app (the “apps”). By downloading, installing or using an app you accept Part B. Part B is an agreement between you and VERONA AI LIMITED — not with Apple Inc. (“Apple”) or Google LLC (“Google”), whose own store terms also apply to your download. If an app is offered with additional or service-specific terms at sign-up, those terms supplement Part B.

8. Licence

We grant you a personal, revocable, non-exclusive, non-transferable licence to install and use the app on devices you own or control, for your own personal or internal business use, in accordance with these terms and the applicable store’s usage rules. You may not: copy (except as reasonably necessary for use or backup), modify, translate or create derivative works of the app; reverse engineer, decompile or disassemble it except to the extent the law permits notwithstanding this restriction; rent, lease, lend, sell, sublicense or redistribute it; or remove or alter proprietary notices. We (and our licensors) retain all rights in the app not expressly granted to you.

9. Your content

Your content stays yours. You retain all rights in the content you submit to an app — business information, documents, workflow definitions and conversation content. You grant us a limited licence to host, process, transmit and display that content solely as needed to provide the service to you, to comply with law, and as otherwise described in our Privacy Policy (including that we do not use your content to train models made available to other customers without your explicit consent). You are responsible for having the necessary rights in the content you submit, and for ensuring your use of the apps with your own customers complies with the laws that apply to your business.

10. Acceptable use of the apps

You agree not to use any app: (a) in breach of applicable law or the rights of others; (b) to send spam or unlawful marketing; (c) to deceive people about whether they are speaking to an AI where the law requires disclosure; (d) to attempt to access other customers’ data or probe, disable or overload our infrastructure; (e) to develop a competing product using non-public elements of the service; or (f) to submit content you have no right to submit. We may suspend accounts that put the service or other users at risk, and will restore access promptly once the risk is resolved.

11. Subscriptions, billing and renewals

Store billing. Paid subscriptions purchased in an app are billed by Apple (App Store) or Google (Google Play) through your store account, at the price shown to you in the store before you confirm. We do not see or store your full payment-card details.
Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the current period ends. Your store account is charged for renewal within 24 hours before the new period starts.
How to cancel. Manage or cancel in your store settings: on iOS, Settings → your Apple Account → Subscriptions; on Android, Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
Price changes. If a subscription price changes, the store will notify you as its rules require, and where required your consent will be sought before a higher price applies; you can cancel before renewal if you do not accept a change.
Free trials and early access. Where a free trial or early-access period is offered, its length and conversion terms will be stated at sign-up; unused trial periods lapse on purchase where the store so provides.

12. Cancellation, refunds and your cooling-off rights

Store refund policies. Refunds for purchases billed by Apple or Google are handled under the relevant store’s refund policies: request them through Apple (reportaproblem.apple.com) or Google Play’s refund process. We will support any refund request the store directs to us.
UK 14-day cooling-off period. If you are a consumer in the UK, you have a statutory right to cancel a contract for digital content or digital services within 14 days of purchase without giving a reason.
Immediate-supply waiver for digital content. For digital content supplied immediately, you will be asked at purchase to expressly consent to immediate supply and to acknowledge that you thereby lose the 14-day right to cancel in respect of that content once supply has begun. For ongoing digital services cancelled within the 14 days, you may be charged a proportionate amount for the service already provided, with the balance refunded.
Statutory quality rights. Nothing in this section affects your rights under the Consumer Rights Act 2015 where digital content is faulty, not as described, or not of satisfactory quality — including your rights to repair, replacement or (where applicable) a price reduction or refund.

13. AI outputs and service disclaimers

Our agents use artificial intelligence. AI outputs can be incomplete or wrong, and the apps are designed so that consequential actions require human review. You agree to review agent outputs before relying on them for decisions with legal, financial, medical or similar consequences; the apps do not provide legal, financial, medical or other professional advice. Except as expressly stated in these terms or required by law, the apps are provided with reasonable skill and care but without further warranties; we do not warrant uninterrupted or error-free operation. If you are a consumer, your statutory rights are unaffected.

14. Our liability (apps)

Subject to that: we are not liable for loss of profits, revenue, business opportunity, goodwill, or for indirect or consequential loss; and our total aggregate liability to you arising out of or in connection with an app in any 12-month period shall not exceed the greater of (a) the amounts you paid for that app in that period, and (b) £100. If you are a consumer, we are responsible for foreseeable loss caused by our breach of these terms or our failure to use reasonable care and skill, and nothing in this section limits your statutory rights or remedies.

15. Termination

You may stop using an app and delete your account at any time (see our Privacy Policy, section 12, for the deletion process). We may suspend or terminate your access if you materially breach these terms and — where the breach is remediable — fail to remedy it within 14 days of our notice, or where we must do so by law. We may also withdraw an app from the market with at least 30 days’ notice where practicable; if you have prepaid for a period extending beyond withdrawal, you will be entitled to a proportionate refund. On termination your licence ends and sections that by their nature should survive (including 9, 14, 18 and 19) survive.

16. Apple — additional terms

For apps obtained from the Apple App Store: (a) these terms are between you and VERONA AI LIMITED only, not Apple, and Apple is not responsible for the app or its content; (b) the licence in section 8 is limited to use on Apple-branded products that you own or control, as permitted by the App Store Terms of Service (including Family Sharing rules); (c) Apple has no obligation to provide maintenance or support for the app; (d) if the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation; (e) Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability, regulatory compliance and consumer-protection claims; (f) in the event of a third-party claim that the app infringes intellectual-property rights, we — not Apple — are responsible for its investigation, defence, settlement and discharge to the extent required by these terms; (g) you represent that you are not located in a country subject to a U.S. Government embargo or designated a “terrorist supporting” country, and are not on any U.S. Government restricted-party list; and (h) Apple and its subsidiaries are third-party beneficiaries of Part B and may enforce it against you upon your acceptance of these terms.

17. Changes to these terms

We may update these terms to reflect changes in our products, business or the law. The effective date above always shows the current version. For material changes to Part B we will give app users reasonable advance notice in the app or by email; if you do not accept a material change, you may cancel before it takes effect. Continued use after the effective date of a change constitutes acceptance.

18. General: severability, assignment, entire agreement

If any provision of these terms is found invalid or unenforceable, that provision applies to the maximum extent permitted and the remaining provisions stay in full force. A failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them as part of a reorganisation or sale of our business, provided your rights are not reduced. These terms, together with the Privacy Policy, the Cookie Policy and any sign-up terms presented to you, form the entire agreement between you and us regarding their subject matter. No one other than you, us, and Apple under section 16 has rights to enforce these terms.

19. Governing law and courts

These terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction over disputes arising from them — except that if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of your home nation, and you keep the benefit of any mandatory consumer protections of the law of the place where you live that cannot be excluded by contract.